At maxwell+spark, our After Sales team doesn’t shy away from a challenge. Today we want to share another story from the heroes on the ground: our dedicated After Sales team!
Olaf Haupt, our After Sales Technician Manager, recently shared an example of how teamwork, dedication, and quick thinking came together to solve a critical problem for one of our customers.
When a refrigerated truck experienced a breakdown en route to Pongola (in KwaZulu-Natal, South Africa), its refrigeration system failed, putting the entire cold chain at risk. The situation was urgent, and with no local service agents available, the challenge seemed daunting. Mike Khumalo and Ayanda Shozi, two of our technicians, discovered that the diesel pump was non-functional, and the spare in the breakdown vehicle was incompatible.
With time running out, Ayanda leveraged his experience in transport refrigeration and made a series of phone calls to locate the part. After sourcing a replacement diesel pump, Ayanda drove two hours to Richards Bay to collect it, while our financial team worked swiftly to process the payment. In the early hours of the morning, he then made the two-hour journey back to Pongola, where the new pump was installed, restoring the refrigeration system to full functionality.
The customer was not only relieved but responded with enthusiasm and gratitude, recognising the extraordinary effort our team made to ensure their deliveries remained intact. This experience highlights the dedication and commitment of both our After Sales and financial teams, who went above and beyond to keep the customer’s operations running smoothly.
At maxwell+spark, we believe in providing solutions no matter the challenge—and this is just one of many stories of how we make it happen.
